Shipping policy
The Moringa Club — Shipping Policy
At The Moringa Club, every product is carefully crafted with intention — from our farms to your doorstep.
Unlike mass-produced supplements, our moringa is grown, harvested, and processed with care to preserve its natural integrity and nutritional quality. This means our fulfilment process is slightly different from conventional retailers.
Order Processing Time
All orders are processed and prepared within 7 days.
Each batch is handled with care to ensure freshness, quality, and consistency. This allows us to maintain the highest standards across all products.
Shipping & Delivery
Once your order has been prepared and dispatched, you will receive a confirmation email with tracking details.
Delivery times may vary depending on your location, but typically:
- Singapore: 1–3 business days after dispatch
- International: 3–10 business days after dispatch
Why Our Process Takes Time
At The Moringa Club, we do not operate on a mass-production model.
Our products are:
- Grown on our own farms in nutrient-rich volcanic soil
- Carefully harvested and processed without pesticides
- Prepared in controlled batches to maintain quality
This approach ensures you receive a product that reflects the purity and standards we stand for.
Delays
While we aim to dispatch all orders within 7 days, occasional delays may occur due to:
- Weather conditions affecting harvesting
- High demand periods
- Logistics or carrier delays
We will always communicate any significant delays and keep you informed.
Incorrect Shipping Details
Please ensure all shipping information is entered correctly at checkout.
The Moringa Club is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking and resolving the issue with the carrier.
Contact
For all shipping enquiries, please contact:
Final Note
We appreciate your patience and understanding. Our goal is not speed at the expense of quality, but to deliver a product that is worth the wait — crafted with care, from farm to finished.